Telcos must be customer-centered, not product-centered – AsiaInfo

Shanghai, China: Telecommunication companies will be facing tougher competition in the next five years as a result of digitalization of people’s lifestyles, making it imperative for these companies to evolve as the market changes, the head of global IT software solutions and service provider AsiaInfo said.

“We need to provide crucial services for customers. We have to evolve into the future,” AsiaInfo chairman Edward Tian said in a speech on Wednesday at the Mobile World Congress here organized by the GSM Association.