TWO telecommunications companies (telcos) have yet to comply with a two-year old memorandum circular of the National Telecommunications Commission (NTC) to inform the public of the quality of internet connection service they are offering.
This surfaced during a conference of the NTC commissioners, representatives of Internet users in Tabuk City, Kalinga, Smart Communications and Globe Telecom on the complaint of subscribers that the commission is sitting on two memoranda.
The memorandum order mandates the telcos to set the minimum speeds of their Internet plans and inform the public of the data, while the circular requires to specify their average data connection speeds per area.
Kalinga internet users recently wrote both houses of Congress to probe the fitness of the current NTC officials to lead the telecom agency claiming they failed to implement the two issuances vital for the protection of the rights of Internet users in the country.
Commissioner Gamaliel Cordoba and Deputy Commissioner Edgardo Cabarios explained that while the NTC directed the telcos to submit their average data connection rates in 2015, they did not push for compliance since the agency did not have the means to verify the same.
The commissioners said they would only implement the circular in Metro Manila where they use rented measuring equipment for lack of measuring tools.
However, on the order that mandates telcos to specify their average connection speeds per area without mentioning any conditions but was not complied with, Cabarios said the Regulation Branch would study if there is sufficient ground to file administrative cases against the telcos.
The subscribers doubted the claims of the NTC and the telcos that they were compliant with the circular and asked to show proof.
The users branded as absurd the information appearing in an online advertisement of Globe that the minimum speed of its fiber optic plans is 30 percent of the maximum speed with 80 percent service reliability and 256 Kbps with 80 percent minimum service reliability for their LTE and DSL plans.
Cabarios confirmed that given the declared 80 percent minimum reliability of the minimum guaranteed speed, the 256 Kpbs speed could still go down by 20 percent of the time.