REYNALDO C. LUGTU
REYNALDO C. LUGTU

The Philippines continues to be the world’s top call center and most preferred offshore destination despite competition from other countries. According to the Contact Center Association of the Philippines (CCAP), the Philippine information technology and business process management (IT-BPM) sector—more than half of which comprising the contact center industry—is projected to be the country’s largest source of income by 2017, providing more than 1.3 million jobs and over $25 billion in revenue.

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