The science of waiting in line at a fast food

YOU see it everywhere: at Jollibee, McDonald’s, Starbucks, Chowking and anywhere you’re forced to wait for your food, beverage or whatever. At times, when I would be intimidated by my wife to wait at a bank, department store, or supermarket, I’d be 110 percent ready to make my time productive, so you’d see me reading Leo Tolstoy’s “War and Peace.”

Why not? It makes you feel justified with Tolstoy’s words: “Everything comes in time to him who knows how to wait.” However, there are 7,230 times that I would reject such false idea. Being an incurable student of work efficiency, I’m the first person to reject waiting as one of the most hateful problems in every situation. After all, waiting is a universal form of waste that robs customers on one hand, and the service provider or product manufacturer on the other, of opportunities.