Long lines, zero seats, slow service, impersonal and very transactional—these are just some words usually associated with visits to bank branches. Majority of bank customers feel they are just a number waiting to be called by a teller at the counter. The norm of bank branch visits has never been exciting and likable.

When Maybank moved to its new headquarters in 2012, the bank saw an opportunity to change the norm in branch banking services. With a premier location at the heart of Bonifacio Global City (BGC) in Taguig, the Maybank Main Office Branch’s design was inspired by five-star hotel service standards. Upon entering the branch, one would think they just entered a hotel lounge, with a feel-at-home ambiance, where a once-visitor can turn into a guest of a lifetime. As the customer’s first point-of-contact, Maybank wanted to make the branch encounter special. Providing a complete experience from the warm greetings at the lobby, comfortable furniture, relaxing feel, pleasant and prompt service, customers leave the branch smiling. The experience builds a solid and lasting affinity with the bank because of the unforgettable moment. Maybank aims to make its clients feel the same satisfaction as in a hotel, whenever they visit the Maybank Main Office Branch.

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