• A HOSPITAL’S GREED ADDS TO THE DEATH OF A SON

    The ugly side of St. Luke’s Medical Center

    104

    When my son, Alfredo Jr., suffered a stroke last March 31, my immediate impulse was to take him to the St. Luke’s Medical Center in Quezon City which, I thought, has the most modern medical facilities and the finest doctors in town.

    It was a decision I rue today. My resentment rose when I discovered the ugly side of the hospital during my bitter and stressful encounter with its billing department over the release of the body of my son, who died at its Intensive Care Unit last April 26.

    The hospital had been holding my son’s body for almost three days in stark violation of the law, Republic Act No. 9439, which states that no hospital or medical clinic can detain a patient on grounds of non-payment of hospital bills and medical expenses.

    Given its hostile behavior, I believed that the hospital couldn’t care less to let my son’s body rot in its freezer unless I succumbed to its oppressive terms relative to the settlement of a net bill amounting to P1.9 million.

    The hospital, I am sad to say, utterly lacked the sense of noblesse oblige, a concept that requires privileged persons and institutions to exercise social responsibility to the poor, especially in this instance, the hospital’s indigent customers.

    The hospital holds two aces up its sleeve, the power to arbitrarily hold the body of a deceased patient and the power to hold the release of his death certificate in a calculated move to disrupt the interment schedule to pressure the concerned family to accept its stiff terms in the payment of bills.

    It can even refuse to release a clinical abstract, as in my case, preventing me to use it in seeking financial assistance from the Philippine Charity Sweepstakes Office in the payment of a huge hospital bill.

    Worse, I was surprised to realize that the hospital had the gall to attempt to grab my house and lot in Fairview, Quezon City, with a fair market value of P12 million by way of the so-called Dacion en Pago in a mortgage agreement in full payment of my indebtedness of less than P2 million.

    My son was confined for almost 26 days at the Neuro-Critical Care Unit of the hospital, costing us (his family) about P100,000 daily, including P40, 000 per day for accommodation and the rest for medicines and laboratory fees. When our bill reached the P1 million level, my son was placed under the so-called “red tag” status, meaning we had to buy his medicines and pay for the laboratory fees ourselves instead of depending on the hospital to supply the medicines and laboratory work and just bill us for these later.

    Under Section 2 of RA 9439, a patient who is incapable of paying his bills is required to execute a promissory note covering the unpaid obligation to be supported by a mortgage or by a guarantee of a co-maker who will be jointly and severally liable with the patient for the unpaid bill.

    In the case of a deceased patient, the law says “the corresponding death certificate and other documents required for interment and other purposes must be released to any of his surviving relatives requesting for the same.”

    To comply with the law, I executed a promissory note signed by two co-makers and issued 44 postdated checks of P40,000 each month until the indebtedness of P1.9 million is fully paid. The sum of P400, 000 was also paid online by a daughter of mine in the United States.

    Despite this, the billing clerk, Nick Gonzales, refused to release the body of my son, saying he still had to seek the approval of a higher authority.

    That was a Sunday, the second day after my son’s death. After waiting for several hours for the approval of our proposal, Gonzales called to say he was ready to release my son’s body. My grandson, Alfred III, son of the deceased, went back to the billing office.

    But to our utter disgust, Gonzales said he could not release the body allegedly on order of the hospital’s legal counsel, a certain James Magboo, unless I signed an additional document requiring me to pay interest of 24 percent per year for any remaining balance of the huge bill. There were other stipulations in the document which called for automatic legal action by the hospital for our failure to comply with its terms.

    Obviously, the hospital wanted to make money on my huge indebtedness by slapping a 24 percent interest for any balance, as if it was a bank loan.

    I vehemently refused to sign the document, telling Gonzales that the terms and conditions were highly onerous, confiscatory and patently illegal and beyond the scope of RA 9439. My grandson and I then walked away in a huff.

    The next day, my grandson and I went back to St. Luke’s hospital, with me ready to sign the imposed document against my will and judgment. It was upon my signing of the document, a bitter pill to swallow, that my son’s body was finally released.

    It was the first time after several years that my son’s siblings who had arrived earlier, three from the US, one from Hongkong and the other from Macau, saw their brother, smiling in his casket.

    To be continued.

    My email address is agr0324@yahoo.com.

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    104 Comments

    1. Ms Rosario Aragon on

      Another ugly truth: I was confined at St Lukes Medical Ctr and I just noticed how almost all physician’s @ St Lukes Med Ctr wear their stethoscope around their necks like fashion accessories of sort… I even saw several of them eating at a nearby ‘carinderia’ wearing their stethoscopes like cervical ornaments! Yet, in all corners of the hospital there is ample supply of hand sanitizer! Are stethoscopes germ-free? And when and where did those medical device made it in fashion? Shouldnt they be sterile, at the very least, too?

    2. nixon de jesus on

      i condole with the family. however allow me to cite some things that seems not in place
      1. better service means higher cost
      2. upon entry to a hospital, there is a briefing with regards to hospital policy n payment scheme
      3. the family is aware of the mounting bills; hence he should have transferred to another lesser expensive hospital
      4. pcso help is for the really indigent member of the society; definitely he is not qualified to avail of the pcso help
      5. if he was not in conformity to mortgage his 12m house to the hospital, he should have made ways to secure payment that they owe the hospital; sell or pawn jewelry etc whatever means necessary. that is what is called as tides changing; from a comfortable life, because of the situation the family fortunes changed and i think the family could not accept it
      6. if indeed the family was really bent on saving the life of a love one, if needed, one has to sell everything so be it. it seems they cannot accept that they lost in the gamble to save a life
      7. st luke is a private hospital, it has its obligations too ; to suppliers to utilities to banks etc.
      8. i feel that there are plenty of relatives n family members who should have discussed the mounting bills; seems it was left to fate and now blaming the institution as “evil”
      9. have they requested for a discount of sort for pf of the doctors?.
      10 i agree slapping a 24% interest is too onerous
      in summary i think the family is at fault and blaming it on the institution is unfair. i am sorry if my opinions is given during the time of bereavement / recent loss

    3. Mario D'Arcy G. Sunico on

      St Luke’s might be a technically equipped world-class hospital…. but it is definitely inhumane… fortunately money or any earthly matters will never be a factor to eternal salvation… it will all be written in the books of our lives… in today’s language, everything we do will all be recorded in each of our life’s flash drives….

    4. my deep condolence to Sir Alfredo. Really

      my take on this . . . for example: youre going from point A to point B. you can either walk, ride a jeep, take a cab, hop on a habal-habal or use your own car, but some people chose to ride the “Limousine” Did the driver force you to get in? these Limo operators need income to maintain their fleet too . . .

    5. My deepest condolence to you and your family. May you all be comforted and strengthened by God in this most difficult time.

      In general, the moment that you step in to seek for healthcare, expect to pay for the services they rendered (from registration clerk, diagnostic imaging, nurses, consultation, physician, defibrillator, etc., etc.) – the obligation of the patient/family of the patient. However, both patient and facility should be protected under the law; for the hospital facility to comply the law, to uphold to their mission/vision; the main beneficiary – patient. It seems that the physicians were not the problem in your situation, it is the administration/staff who handled the case. It is the responsibility of the facility to educate and train their staff especially in managing the most highly risk situation as yours – a potential for litigation. I do hope that our lawmakers are serious in implementing the rules, policies and standards of patient vs. hospital to protect the Filipino people without biases.

      • Can I comment on this my Bro? Each hospital has its own policy and protocol, before admission, they conduct a “PRIME” sort of interview for a concrete patient information, from there, they will sign a document, if they are capable or not, if NOT, then the hospital will refer indigent patients to social service & charity. In this case, from the very start the patient knew all along that St. Luke’s is a very expensive hospital when it comes to procedures, generally hospital bills, etc. If they really want good doctors from St. Lukes, they can ask the doctors’ other hospital affilation; many of these doctors rotate in government hospitals as well, and they do “PAY” procedures too. Procedures are all the same, regardless if it’s a Gun shot, stroke, heart attack, vehicular accidents, etc etc.. if you are a patient, try to look for this at the lobby of any hospital “Mga Karapatan at Obligasyon ng Pasyente” you can read it.

    6. Jimmy D. Blas on

      Let me first express my condolences to the bereaved family. There are lessons to be learned from this sad experience. Playing the blame game would not resolve the despicable injustice imposed on the grieving family. The personnel of St. Luke’s Hospital, including the doctors, nurses as well as those engaged in its administrative services should consider taking sensitivity training. The bereaved family should also call the attention of the Integrated Bar Association regarding the draconian conditions imposed by the lawyer of the hospital, such as the usurious rate of interest, alleged violations of existing laws, etc. for possible sanctions or reprimand.

    7. Crescente H. Amor on

      First of all, I wish to convey my condolences. I was confined to the same hospital in Dec 2011, for a mild stroke. I believe the hospital has made enough profits in hospital bills they are charging, but to charge 24% interest on the installment is way too much. What is the government doing about this? Have they checked the law allowing this unwarranted and inhumane charging of interest? If lawmakers focus on serving the people, this should have been corrected! Lastly, the hospital is operating like a bank should. Should primary concern be given to the grieving victims?

    8. I felt sorry for all this things happening right now. I was even planning to go to the
      Philippines for a medical check up but from what I have read I think I change my mind of going back home to the Philippines. St Luke’s was even recommended by my brother to me. My brother-in-law was also hospitalized for a stroke and for four days he has to pay P480,000. I could not imagine this happening to someone who is in need of medical care. All I can say is there is always a word KARMA whatever you do to your neighbour it will come back to you ten times more. It may not happen to the Drs themselves but surely it will happen to one of their love ones. God have mercy on them and give them some enlightenment. I hope that since we are moving to a progressive medical procedures we should not forget that everyone has it’s own time to live or die don’t be like Someone putting everyone’s life in your hand Drs. You are not God.like what The Lord has said “whatever you do to the lest of my brethren you do it to me.”

    9. Sir Miguel, I respect your opinion. I forgot to mention on my previous comment the phrase, “not all hospitals”.

      I am very much happy to know that there are still hospitals with humane considerations on situations such as the topic.

      People are really unique, they have varied values and motivations. But sadly, in our hospital… money matters.

      But, the argument I think of the management will be… hospital is still a business. Not unless it is a type of serbisyong totoo institution.

      What is happening to the world now?

    10. Sir, my sincerest condolences.

      No Balance Billing is only applicable to public hospitals only. I am a nurse for 2 years now at a private hospital. I have witnessed many patients who cannot afford to pay. An example if I may cite is we have a patient with a bill of only P 12, 000, they were not allowed to go home since they cannot pay and stayed in the hospital for long until their bill went up as high as 100K +++.

      With this and that, we can say that nowadays, hospitals are no longer service-oriented institutions but focused mainly on the business side, the part where they can make money… lots of it.

      Sad to say but that is a reality.

      • to jomjomjom… i certainly disagree with you..iam an MD of a private hosp in the northern luzon which is at par with st lukes in terms of doctors and facilities and we release the body of our patients who died even though they cant pay their bills yet, not only because we abide by the law but for humanitarian reason that at that situation, who would be ready to pay such amount when what u can only think at that time is the loss you had.i bet you would also agree and fight/argue with the hosp admin if you are in the shoes of Mr. Rosario.

    11. Very sad to have read this article. More sad to see that the “Medical” industry just boils down to money making.. I understand that St. Luke’s is a business. However, they should practice compassion more.

      I pray that you and your family get through this phase and the public sees the ugly side of the whole pharmaceutical and medical industry.

      I am an RN myself but have not practiced my profession in hospitals since I have witnessed all of these money making schemes. If you don’t know the doctor, they usually suggest you to get so many diagnostic tests and medicines that are not really necessary. They just advise you to get them, so they can make a quick buck. Etc etc etc.

      Look into alternative or the Original medicine and seek advise from doctors who are your friends.

      OT to this topic;
      Cancer medicine and chemotherapy which costs a fortune is a HOAX not to mention all the side effects you get. Plus having NO assurance of survival. Look into the “Gerson” therapy of cancer treatment and you will see people who have shrunk rumors just because of juicing and other treatments that have little to no side effects and have proven to cure cancer. This is sadly, not discussed by “doctors” because it only requires cancer patients to be on a good diet which is readily available to all. Additionally, the conspiracy of medical cannabis. Which is God Given and not man made. Has no support in these institutions because it is FREE! You can grow it in your backyard! Unlike chemically man made medicine which does not cure but makes you dependent.

      Too much out of the topic typing here but I hope you guys get it.

      Praying for your family sir. Be well!

      • I think you’re correct! The better treatment for a cancer patient is proper diet. Just starve the cancer cells so that they will not live anymore.

    12. This is sad… What i see here are miscommunications and poor costumer service… there’s always an acceptable arrangement for these situations… The hospital must understad also that the family is grieving and that the emotional factors they had trying to save the life of their loved ones can affect their decisions… As for st. Lukes, its a hospital business still… They are the ones flexible in this situation… While the patients family will just say “yes” for every requests the doctors will do just to save the life of their loved ones without thinking twice, its an initial reaction… Nway, this is generally speaking, i honestly dont have any ideas with laws or hospital policies they had, but i believe that there’s a better way for st. Lukes to handle this… Be sensitive enough…

    13. Please get insurance now while still u can.. it can save ur assets and ur family from incurring a huge debts from unexpected medical expenses and among others. Obviously, they dont have an insurance. i mean enuf insurance..

    14. There are so many views to this, left and right. We heard you mr. fred, you lost a son, and i sympathize and condole with you. But here’s the catch. I have been with St Lukes for years. You can check you billings Everyday. There’s a computer console that lets you do that, or you can ask the billing department.
      By doing the math, on the 13th day, you were at the 1M mark. So what did you do? After 26 days, you bill is 1.9M and you get pissed off at the amount of money you owed? You owe them, remember, so they will not give in to your demands of just a promissory note to release you son’s body, yes that is cruel, totally agree. But what did you do in the 26 days that you were there accumulating the bills? This is like using all the electricity from Meralco, turning on all the lights and aircons and tvs and all those expensive equipemnt and when Meralco disconnects you for NOT paying YOUR bills, they are heartless, your son, and daughters and grandson will have to endure the heat and the darkness.
      Reality bites, our society is not fair and it is not humane. You have acts of kindness from time to time that makes us realize that there are indeed goodness in this world, but to expect this of everyone, when you owe them, when you conciously choose the option that puts you ina siatuation where you will have difficulty and expect people to bend backward, that is cruel of you too sir.
      I disagree with how they want 24% interest, how they held your son’s body for non payment, but I disagree with you that this is all their fault. They just didn’t manage the situation that you caused properly and humanely.

      • Owing Meralco is not the same as owing St Luke’s. I don’t think you can place both of these institutions in parallel because Meralco is a supplier of electricity, and St. Luke’s is a provider of medical, nursing and social care. Electricity versus healthcare… really? There is a demand for electricity because it is a necessity in the modern world, but the demand for good healthcare is fundamental as a human being. Not demeaning other Philippine medical institutions, but St. Luke’s is one of the providers of the best healthcare service in the country…but sadly, one of the priciest too. It’s grossly unfair and overly business-like in approach. Sabi nga nila, hindi makatauhan. But this is why we in the Philippines are still considered “third world”, because money is power and compassion or servitude come in the rear.

        The only thing that I concur in your statement is how you agreed about St. Luke’s mismanagement of the situation.

      • I agree with you. Nobody forced them to choose St. Luke’s in the first place, and I assume that they are well aware of the hospital’s rates and standards. It would have helped to pay the bills on a regular basis, say, weekly, so that it won’t pile up.

        I also think that this situation could have been managed better.

    15. As business, I can understand some of St Lukes position, but the 24% interest, hell no. If they will uphold more on humanity over profit then that would be great. My case is different, wife and I had several out patient visits and we felt very indifferent. Maybe because were not elite looking and did pay through our company health cards. There’s this time where before me was a middle aged foreigner, right after he entered the clinic, he was graciously greeted by doc. I felt the jolliness and enthusiasm by overhearing their conversation a bit, but I know for sure it was their first encounter. Came my turn, there was no greeting, I was led to a chair after she saw my red left eye. A few scrubs and checking, then I asked if I have sore eyes. She concurred and advised me to be off from work for several days. The consultation didn’t took 2 minutes! I was doubtful on the diagnosis so I didn’t buy the prescription. The next day I have no more red eye, it was an irritation after all. My point, had she spent with me the same time with the foreigner she could have ask when my red eye started and what does my eye feels. What I’m looking is acceptable patient to doctor interaction, the connection I can only feel when I consult private doctors in my province. The same thing happened when my wife took our baby to St Luke’s pedia, before them was an english speaking mom and child. Again the interaction was so good, but came my wife turn, nothing. My 1 year old keeps smiling to the pedia but she did not smile back. The pedia then said with a strict voice, “kanina pa tayo dito ah, di naman umuubo”, a tone which seems we are wasting her time. That’s all, sana maging ok na next experience namin sa St Lukes BGC.

    16. Fred Rosario on

      My son was never given a chance to stay in a private room because most of the 26 days of his confinement, 20 were at the Neuro Critical Unit. He stayed in a “semi-private room” not a private room and for “5 days” in a common ward for 6 patients. He never occupied a private room. The fact that his Phil health deduction was only P25,000 base on his illness was proof that there was no record of his being given room and board during his confinement.

      I never anticipated that his huge hospital bill because I never expected in a first place that he would be confined almost continuously for 26 days at the Neuro critical unit whose accomodation cost P40,000 daily. If you consider the cost of medicine and laboratory fees you will be paying an additional P60,000 daily. My estimate of my son’s hospitalization daily was P100,000 thats the reason if you consider the gross of hospital bill It would amount to about P3million out of this amount more than P500,000 was deducted on the basis of my son’s status as senior citizen, We spent P300,000 for buying his own medicines and paying his laboratory fees when my son was placed under the “Red Tag” status by the hospital. My daughter inthe US paid online P400,000 there was a P25,000 deduction because of his coverage by Phil Health. But the net bill amounted to P1.9million including doctors’professional fees of about P180,000.My only disgust with the hospital was its demand for me to submit the title of my property and its attempt to grab it by way of so-cold Dacion En Pago, if I was not restrained by my two lawyers from signing the document I will have lost my house and lot with the blink of an eye. The demand was in exchange for the release of my son’s death certificate. The delay in the release of that certificate caused the rescheduling of my son’s interment from May 3 to May 4,2014

      • Sir, a semi-private room at St. Luke’s QC accommodates up to 2 patients. Under the IRR of RA 9439, a “private room” does not necessarily mean single occupancy. A ward type room with up to 4 patients can be considered a private room, if there are dividers within the room.

        The hospital can even argue that the neurocritical care unit is a “private room” within the meaning of the law. A private room is understood to be a single occupancy room or a ward-type room not exceeding 4 patients per room who are admitted for “diagnosis, treatment and other forms of healthcare maintenance” – i.e. the kind of services that are provided at the neurocritical care unit that your son stayed at.

    17. First, my deepest condolence for your loss. Only in the Philippines something like this can happened. I hope you get some help. So sad that a hospital add additional stress to your loss. Losing a child is the hardest any parents can go through. Money does create evil. Hospital make so much profit they could at least allow you to bury your son.
      The bible says that leave the revenge to God. Keep your faith strong. God knows your trouble. He will make things better for you and your Family. I will pray for you. Keep fighting.

    18. sorry for your loss.

      You left out the part of section 2 of RA 9439 that stated : Provided, however, That patients who stayed in private rooms shall not be covered by this Act. St. Luke’s is a private hospital.

      Billing dep lack customer service that’s true. If you ask me, i think they need better social skills. It’s like they do not know how to deal with grieving people. I know this because a friend of mine died last 2011 and they refused to release the body and med certs. We were ready to slap this law in their faces but then again; PATIENTS WHO STAYED IN PRIVATE ROOMS SHALL NOT BE COVERED BY THIS ACT. They only released her until (i think, if i remembr it correctly) 75% of her bill was settled and a promisory note signed.

      • “Private Rooms” not “Private Hospitals,” so it should be ok if in a ward in St. Luke’s, right?

    19. I’m afraid that’s the truth when it comes to high-end hospitals like St. Luke’s. Somehow they still have to make sure that the customers are able to foot the bill when you avail of their services.

      But yeah, that 24% interest is just plain crazy… That’s wrong.

    20. And please..there’s no St. Luke’s loan!!! Stop saying that. Hospital’s not a bank! St. Luke’s, of course, primarily care about earning money, but putting interest on unpaid bills is just over the top. It’s just not right. If they wanted to earn money, the owners/direcotrs/propietors of St. Luke’s could have just built a financing company or a restaurant, school, etc..and not care at all. But Hospitals have certain social and moral responsibility they have to adhere to. So, cut the money-making crap and put yourselves in the shoes of people like Mr. Alfredo and his departed son. Where’s are your humanity?! Peace!

    21. This is just really disappointing… i used to revere St. Luke’s so much. True maybe, but it’s really hard to stomach that hospitals are nothing short of greedy money-making enterprises. Patients’ health is not their primary concern. Applause to their so-called patient-centric service. All crap. I do hope that they strive to do better. I hope Medical City is more efficient…more so a hospital with a heart.

    22. This scenario is very familiar…I would like to add my experience as well with St. Luke’s. My dad was confined here for 6 days before he passed away and our total bill reached almost 2 million. At a certain point, they will put you in a “red tag” status if you cannot make their required deposit. This means that the hospital will stop providing the medicines needed by the patient, the immediate family will have to buy the required treatments on a cash basis, then submit the medicine supply to the hospital and they will then administer….What really made me explode was they are forcing us to buy the meds from their own pharmacy which is 3 times more expensive than the ones in the local drugstores. One such medicine is Levophed, one vial costs P800 in Mercury while the same drug is P2500 in their in house pharmacy.My dad needs 4 vials every 4 hours so you can probably surmise the daily cost for only 1 type of medicine. Thus, to cut expenses, I bought the drug from Mercury and brought it to the St Lukes nurse station so they can inject it to my dad who is fighting for his life in the ICU…and lo and behold, they refused to do apply the drug. They wouldn’t administer the medicine to my dying father because I didn’t buy it from their pharmacy!My blood boiled and literally went wild in the ICU room. My father’s life signs was dropping, the medicine was right there in the faces of the nurses and doctors and they vehemently refused to administer the treatment because I bought the medicine from Mercury drug!I had to be restrained and it was only upon the intervention of the St. Lukes director that the Levophed from Mercury was allowed to be used on my father.

      I understand this is business…but these doctors took the Hippocratic Oath!Their first and foremost duty is to save lives!

    23. emma c. yap on

      Isabelle, you are wrong. Here in the States, you can go to a government hospital if you have no insurance and don’t want to pay out of pocket, but you have to wait because of long lines of people waiting. If one goes to a private hospital, he has to be seen and heard but he has to be honest and sign an agreement. One can’t be denied hospitalization, that’s inhuman.

    24. world class hospital nga baba naman sumahod slmc tanggalin nyo pagiging crab mentality ninyo

    25. I felt sad when I read this, my heart goes to the mother I can’t imagine what she’s going through she’s been grieving and been treated like this is just too much. I surmise that SLMC is a non-sectarian, non-stock, non-profit organization, but why did this happened?. The 25% interest is really appalling, I understand business is business but really it’s a stab to the core of the social responsibility to the community that they should be exercising as the country’s premier medical institution. Haay I love the hospital, I was born there, it was my school’s namesake , and I did my clinical rotations there…just disappointing.

    26. There’s no use in choosing which side you’re on. As parents, we only want the best for our children. As a legitimate business, St. Luke’s only wants to protect their finances.

    27. they should should change their name from St. Luke to Judas Hospital who sold Jesus for 30 pieces of silver…What Protestant group does this greedy hospital belongs anyway…its all about greed…not justice…Charity is above justice..and are all their doctors paying the right taxes to our government. I doubt..Ms Kim Henares..s.o.s..you might strike a big one here..

    28. Chris dan cruz on

      Wait ’til he tries the so-called tertiary government hospitals (Lung Center, Heart Center). Unscrupulous hospitals that, for example, use 44 bags of blood on a patient (how the hell does a single patient consume 44 bags!?) and, like the comment above, degrades its indigent patients when approaching their social service.

      *let this also be a friendly warning to all of you

    29. Your story does not make sense. If you (and/ior) your family had no money, then why do you have a 12 million peso home? Your family / relatives are overseas, and the one daughter even had 400k to add to the payment of the bill, just like that?

      If you really had no money, then you shouldn’t have gone to St Luke’s (which you must have known was going to be expensive).

      Not caring about the cost and relying on noblesse oblige seems irresponsible. Again, I don’t think your situation qualifies for this.

      • don’t be daft, he may have a 12 mil. home, but not always that people have ready cash to pay. I wonder how you would react if you were placed in the same situation…

      • My family too lives in a 15 million peso home but that doesn’t necessarily mean we’re rich or have cash readily available anytime. It just so happened that my dad got it from his parents. We can’t even afford a car. There’s a lot of factors which needs to be considered here. Just because it screams 12 MILLION PESOS doesn’t equate to being financially up there! And just because her daughter gave 400k pesos doesn’t mean their rich. It could be her savings. Again point is, there are a lot of possible reasons regarding the situation :)

    30. Gregor Posadas on

      Sorry to hear it, whatever the reasonning of St. Luke hospital still di makatao. Di po ba sa sobrang laki ng bill talaga kahit sinong middle class ay mahirapan. Minsan pag emmergency di mo naman pwede dalhin kung saan saan kungdi kung mas maganda ang facility. Ang mga negosyante kasi puro pera pati doctor mukhang pera. Kaya mas gusto nila yung mga kurakot mag pa confine kahit walang sakit kasi malaki naman nakukuha nilang. In other words, walang puso ang hospital na ito.

    31. Tell me, is there any hospital in the universe who is not doing the same thing? Hold the same case with my Lolo in one hospital in Manila, where he was scheduled for an elective aortic graft placement. First, we let the doctor decide what hospital is he thinks complete enough for the surgery. We agreed provided its complete even at the moment of emergency. But to my dismay that at the middle of their procedure they need to go all the way to st. Lukes bgc just to borrow a tool that is necessary for that surgery, they lack anticipation. The surgery that is supposedly 4 hours lasted for 9 hours for a 90 year old patient under anesthesia. My Lolo died after that procedure, the worst thing is during resuscitation we need to buy a certain medication that is not available to that hospital. Our bill is almost 2M for 3 days plus PF. When we are paying, the billing department refused to accept manager’s cheque, but they are insisting cash. So they need to hold the body of my lolo. I told them we cannot require a risk of withdrawing 2M in that area for goodness sake. But eventually we just agreed to do bank-to-bank direct debit the following day. It’s a traumatic experience for us.

    32. My aunt was confined at St. Luke’s. QC a few years back. The morning she was discharged, I was there to setle everyrhing. I couldn’t find one pf the doctors, thus, could not settle his PF, and this caused a lot of delay. In effect, we didn’t make it to the cut off time–12 nn if I remember correctly–and was charged another half-day of confinement. The amount wasn’t much, maybe a thousand pesos or so, but what irks me is that it wasn’t our damn fault, and we got penalized for it. There is something wrong somewhere.

    33. Next time think twice! don’t go to St. luke if you can’t afford their price. If you want to experience this kind of situation you know their price already but you can’t stop the rich people in going their because they have money!

    34. chilian teves on

      in canada hospitalization is free but not to the certain extend like chemo etch but theres a lot of charity organizations here who will back you up as your support system in case of trouble ..it doesnt matter which country you came from the bottom line is humanitarian cost how i wish in their wrong doings they wont experience that sooner orlater in life ..i have been in that scenario that the nurse from a childrens clinic refuse to give my nephews medicine due of my mom lack of money and my mom promise to them she is going to pay it back cause i am at my school in makati during college ..and my mom called me up i have to skipped my class in order to get the medicine …my nephew was two then ….never that my child will going to raised in the Phil..sorry

    35. That’s just the tip of the iceberg!! I was a registered nurse to be employed in their facility but I refused because of their BULLYING attitude, EXPLOITATIVE pay and work conditions, working 12-14 hours++ or more with pay as low as P7000 after taxes. And we could almost never take a break! And they threaten for us to PAY a HUGE AMOUNT if we get sick or don’t get to work!!!

      Just see HOW THEY TREAT THEIR EMPLOYEES especially nurses, who already look skin and bones! Go observe the nurses who all look malnourished and sleep deprived!

    36. Dear Mr. Rosario,

      I’m very sorry to hear about your loss. My sympathies go to you and your family. There’s no logic to be derived from losing a loved one. My hope is for you to find compassion during this very trying time.

      Thank you for finding time to share your story. May it open hearts and minds.

      Ralph Pena

    37. OMG, you must file charges against that “corrupt” hospital, you are in the right reason… and condolence to your son…

    38. I feel sorry for the loss of your son. I dont think the St. Lukes violated RA 9439. Section 2 of the RA states that patients who stayed in private rooms are not covered by the Act.

      • its private rooms.. and according to mr del rosario, they never even had the time to stay in the private room as per his reply.. the law says private rooms, even if you stay in a private hospital and you don’t stay in the private room, they are still protected by
        ra9439

    39. Peculiar Joms on

      As far as i know, according to the law that 24% interest is not right and it should not. might as well, Wether it is Private or Public hospital (Primary, secondary, Tertiary, Level I, II and III and etc.) It is unlawful not to release the body of the deceased patient and his/her death certificate to their family just because of the above mentioned financial matters case. As a Professor of Medical Technology here in the Philippines, Since, Most of My Students will going to pursue Medicine School after finishing their Pre Med course (Medical Technology) and Few of them their families are The owners or one of the Owners of Hospitals in the provinces, i always give a lecture about Health ethics and Bioethics. I always told them When the time comes that they are already become a Medical Doctor do not just seek to earn big. As ive always told them If you want to become rich Then why not enter a Business schools take MBA and then operate and manage your own business. Not to be blant yes of course you are also human you need to earn to live. But always Put in your mind that Becoming a Medical doctor or entering this Noble profession needs passion and care for others for the people their patients. They must become a Humanitarian Doctors Opening thier minds that Health care is one of the Great Problem of our country Im telling them “Do not become part of the problem and You must be part of giving a solution” (For GOD and Country) Seek first the kingdom of GOD and everything will be follows” You cannot bring all your treasures in heaven when you die, GOD will only asked you What are the Good Things youve done here on earth.

    40. I hope that our legislature would enact laws that would waived PF of Doctors and a 50% deductions of hospital bills if patient die

    41. I beg to disagree with what Isabelle said: “What do you expect? You are lucky that you are not in the USA where your son may not even merit a look see without first showing his Insurance policy!!!”. Here I the US, it is illegal to turn away a patient, even if they dont have insurance. In the Philippines, the hospitals can turn you away, unless you pay the deposit. We have experienced both health care services in both US and Philippines. US has a more humane policy because they dont ask for your money before being admitted.

    42. para lang sa kaalam po natin wag po tayo masyadong umasa sa RA 9439, isa po itong INUTIL na batas! in fact, ang batas na ito ay ginawa IN DISGUISE na pabor para sa patiente! ang totoo ay kung babasahin nyo ang batas ay PABOR ITO SA HOSPITAL! sa section 2 may nakasaad na “Provided, however, That patients who stayed in private rooms shall not be covered by this Act.”

      kaya ako bilang abugado, sa mga kaso ko ng habeas corpus laban sa hospital ay NEVER ko ginamit o binanggit ang RA 9439. Ako ay bumabase lamang sa Constitution na walang sino man ang pwedeng iditine o ikulong dahil lamang sa utang. so far nananalo naman.

      sa case po dito dahil pumanaw na ang pasyente ay ibang usapan, dahil may nakakausap ako na abugado na kung patay na ang pasyente ay hindi na sya covered the RA 9439, dahil ang bangkay ay magiging property na lamang na subject sa replevin sa korte. marami pang argumento sa punto na ito

    43. Roel Tolentino on

      I am a surgical oncologist in SLMC QC. I understand your stand and I also understand the position of SLMC.

      I respect your story. Please respect my statement also, SLMC is still the best.

      I am not generalizing, this is my experience as a doctor in this prestigious hospital. People who get out from the hospital with a promisory note, do not get back to pay bills. The hospital is a private institution that also need to pay its overhead. Doctors have families too and promisory notes can not support our families. But rest assured that we do our best to help our patients even at times when they lack money.

      The hospital has a customer service which will help patients the best they could. Our CEO Dr. Edgardo Cortez can gladly assist relatives and patients who have problems during confinements.

      I hope your problems will be addressed as soon as possible by the stakeholders. God bless your family.

      • Sir, you missed reading the whole part “… I executed a promissory note signed by two co-makers and issued 44 postdated checks of P40,000 each month until the indebtedness of P1.9 million is fully paid. The sum of P400, 000 was also paid online by a daughter of mine in the United States.”

    44. sometimes you have to think on

      wierd, for someone to say that you are poor and yet you have a house worth 12million… you have a house. we can exclude the 12million price tag to it. a lot of people doesnt even have that. and you have the nerve to say your poor? we all know you want the best for your child but sometimes you have to be smart about it as well. you knew that you were getting billed a large sum amount from the start but yet you did not try to prepare for it or do something about it? i blame this to poor judgement. I am not saying the hospital did something wrong but it was never their choice for you to bring your son there. its not their choice to continue to pile up the huge amount of bill from medication and treatment. i know its a matter of life and death. but please think of the factors that came from you before you start ranting.

    45. If a middle class people like you became victim of this atrocious “all only business traits of hospitals” towards their patients-customers, what more to poor people; it’s not the first time we heard about the same case. But has this problem been resolved or seriously been addressed by the appropriate authorities? I can only extend my deepest sympathy to you and to your family sir. As you said they have the aces during the time when you need to claim your dead son’s body. Now it’s your turn to have your piece. This hospital needs PR, and the last thing they don’t want is being grilled this way. It’s all up to you how much effort you will consume to expose this inhumane characters of an institution like St. Luke Hospital.

    46. i truly wish you do not go through the same thing when you rush a relative to the hospital not knowing how it will turn out. My mom went in for a mere stomach pain which resulted in her death and a hospital bill of 4 million pesos. They did not release her body immediately nor her death certificate unless we made arrangements. Imagine yourself losing someone so important to you but instead of having time to grieve and digest what has happened your first concern is money because if you don’t produce it you don’t get your loved ones body. Thing about that before you all start talking as if you know how it felt at that moment. Like the author said, there are laws for this. We were lucky there were people who helped us along the way for our mom’s release. I can only imagine how it goes for those who were unable to get help from the hospital people.

    47. Im sorry for your loss. But, if all hospitals will allow every patient to pay as they can, then they definitely will just go bankrupt. Your son alone accumulated 1.9M. Imagine if they do this to all who cannot pay. How much would that be?

      Let’s not forget that a hospital is also a business that needs to thrive. You said you wanted the best. The best doesn’t mean cheap or even free. And saying this shouldnt be misunderstood as being insensitive or heartless. It’s just being logical. Also, one shouldn’t be insulted if the hospital suggested to mortgage the house as a collateral for payment. After all, at the end of the day, you have to pay. And yes, you have to show good faith. If you think the house is too much then mortgage something else. If none, and you knew about this early on, then you shouldve entertained this thought every day you decided to retain your son in a 100,000 peso a day hospital for the 26 days he was confined.

      However, if they did violate any law re the release of your son’s body then you should seek legal counsel.

    48. This is the fact we need to accept. Its very expenssive to be sick and hospitalized. We cant imposed mercy all the times because if we do there are over a million of people in the country who needs mercy not only this case. People die, everybody will die we have to accept it. Next time dont go to saint lukes better go to pgh. For dure its much cheaper there.

    49. Hospitals here in the US treat uninsured patients, perform needed procedures, and don’t hold their discharge even if they have not paid a dime upfront. The hospital where I work even issue vouchers for their transportation (like taxi) if they don’t have any. I know because I am a nurse working in the ICU and we have uninsured patients. It is just sad that in our country, the hospitals still resort to holding the discharge of patients or in the case above, even the remains of the deceased patient to pressure the family to settle the cost of hospitalization. I understand that healthcare is business, but this is just so insensitive.

    50. Hospitals are lucrative business. It gets you during your most vulnerable state. A friend of mine during his university schooling, taking up Medicine in one of the schools in Manila, shared a story I could not get out of my mind. One professor asked the class, why they want to be a doctor? Students answered general term “So we can help the sick”, then the professor laughed at the obvious answers, followed by “money!”, “you all want to make big money and be wealthy”.

      Years later, when my mom got very sick, we brought her in Capitol Medical in Quezon City. After awhile, she became comatose. She was taking more than 10 different medicines. We thought it was her end. Then we took her out and brought her to Veterans Hospital. The young doctor saw her prescriptions and was surprised by the number of medicine she was taking, he took most of it out, and left two. My mom woke up after 2 days.

      Learning from pharma sale agents, they give laptops to doctors, airfare to conferences abroad, even picking up their kids from school. These “favours” means pressure to “prescribe my medicine”.

      But how come the Veteran’s doctor didn’t care? I later learned that Pharma Sales Agents are not allowed in Veteran’s Hospitals.

      Time to change the law. This “gift-giving” is unethical.

      • During my business trip in Chennai India in 2012, I chance upon some group of doctors in who were there to attend “training” cum “touring: sponsored by a pharma company. No wonder, our drugs are very expensive.

    51. arturo alindada on

      A hospital charging 24 % for what is owed. Bank loan rates, from what I have heard, are below 10% these days. So what do you call this practice? If you charged that for someone to buy a car or a condo, it is a buyer beware situation and it is your choice if you are willing to agree to that rate – which you won’t, of course. But when it is held over you as a condition for releasing the body of your deceased son – that is Cruel, Heartless and deserves for that person to suffer the same fate wished upon them – “Mangyari sana sa iyo o sa isa mong mahal para malaman mo and kasamaan na ginawa mo” KARMA heaped upon them deservedly. You deserve to be spat on.

    52. arturo alindada on

      St. Lukes in my experience, purposely keeps you in the dark when it comes to cost of treatment, ongoing expenses for equipment usage, medication, tests, etc. unless you ask them to detail these things to you. They do not think it is their responsibility to explain first what the treatment will entail and the costs associated so you can make a relatively sound decision. When you have a loved one in the hospital in critical condition your mind does not focus on the financial aspect. This is what they know and take advantage of. So they rack up the charges, as I believe happened in this mother’s situation and only in the end did this poor family realize what happened to them. Shame on you Administrators of St. Lukes Hospital. By the way, St. Lukes purposely overcharges everything so when they are forced to give the Senior Citizen’s discount the fee charged is just their regular fee. Bet you didn’t know about this ILLEGAL activity that they commit.

      • While I agree that the cost of treatment in St Luke’s is higher compared to other private hospitals in Metro Manila, the hospital does not purposely withhold cost information. There are facilities available in all wards for patients and relatives to check their billing status on a daily basis, or even more often than that if they wish, so queries can be acted upon as soon as they happen.

        While the medical staff involved in the treatment have the responsibility to provide complete and accurate information regarding the patient’s management, it is also the responsibility of the patient and family members to ask pertinent questions relevant to them, cost issues included. Being honest and upfront works both ways.

        I am a physician who trained in St. Luke’s.

    53. bawal yan nag issue na ng promisory note ayaw pa i release body.

      eh yung tatay ko na stroke din na admit sa capitol ni release na me promisory note.

    54. ” If we can’t or don’t want to pay, there’s always a public hospital that can treat us for a pittance.”
      “The moment you enter saint lukes means you are ready and able to pay. Come on….”
      ” You are lucky that you are not in the USA where your son may not even merit a look see without first showing his Insurance policy!!!”
      It’s insensitive comments like these – hey, someone lost a son – that make hospital owners, administrators, and staff behave and act like it’s business above all else and not care much for lives lost. I hope people who made these comments do not lose loved ones in the “care” of hospitals like saint luke’s, despite all their money.

      • Carlos Prieto on

        Ben, in the United States, any hospital is obligated to attend to an emergency case immediately regardless of a patient’s capacity to pay. In the case that the patient is confined after treatment, and the said patient does not have insurance to cover for his/her treatment, there are social workers who will assist the patient in trying to figure out ways and means to cover the expense. Yes, the US is a rich country and it should not be compared to the Philippines! What could have been done was, upon learning that St. Luke’s charges would be out of one’s financial means, there is always the option to transfer the patient to a less expensive government hospital! We can not compare heath care in the US to the Philippines. It will not be possible for such hospital with its capital investments to survive if it does not get paid. Yes, I condole with the family and I would have felt the same way, but the Philippines is a poor country and just can’t afford such entitlements.

      • during emergency cases yes it would be better to bring family member in need in well equipped hospitals since time is crucial during emergencies but always remember that doctors might have the best opinion and action plan for the management of their patients but it is the patient or his/her family who decides whats next. If you can’t afford the bill you can always ask to be transferred to a hospital of your choice or what they can recommend you who can provide the same care at a more affordable or less burdensome cost. Never ever spend most of your family’s resources one time big time and don’t go below the red line (in debt)just for one event. In worst case scenario what if another tragedy came up which i hope does not happen. For the hospitals i guess they neglected to give family a heads up on their rights and options to healthcare. Always ask for short term and long term expenses so you can think about it, decide and have a better outcome not just for the patient but for the family.

      • To Ben: You are very wrong! Here in the US, when you go to any hospital (CALIFORNIA) and unfortunate not having a medical insurance they will still treat you and provide you the necessary medical care. I guess you are misinformed!

      • Gerry Tiongco on

        It’s not about the hospital…. It’s how the staff handles patients… …. Napakainsensitive / mukhang ang pera ang nailagay na Tao dyan

      • Benjamin Vallejo Jr on

        St Luke’s seem to be so far away from what the Episcopal Church and its first Bishop of the Philippines intended it to be, a mission hospital for the poor. St Lukes still carries the branding of the Episcopal Church in the Philippines. The ECP is a church with a preferential option for the poor.

      • emma c. yap on

        I once was diagnosed with a disease that needed all kinds of tests that was beyond my capacity to pay. I had emplyment but I did not have insurance. My husbamd’s insurance did not kick in until months later so the lab people at hte hospital just let me sign an agreement where I would pay them an amount that would be easy on my pocket. I’m still paying them, but it’s not oppressive. If I miss payment, they just wait. I will fully pay what I owe because they were good to me in my hardship. How could St. Luke’s do this to people? It’s like it’s run by bankers not health providers.

      • Heartless Ben! In time of emergencies such as this one, our instinct is to save the life of our loved ones. What’s gonna happen if we bring them to our public hospitals wherein they lack the facilities needed to address this kind of emergency. I think it was in good faith that the surviving family was willing to pay the bills by issuing PDC checks. Besides, at that point and time, they were still in grief.

    55. This is why I salute doctors who choose to be deployed in rural areas. My lola’s brother was a practicing surgeon in his hometown, and he accepts vegetables as payment for surgeries done to the really needy families.

      • this doesn’t apply to rural areas alone nor is it limited to doctors. Doctors are just like everyone else just a man with a different job. Acts of generosity is not based on their profession but a personal choice.

      • i salute your lola’s brother pyrodoggie. tas hindi sya nag iisa. sana maintindihan din na karamihan ng doctors ay di gaya ng taga St Luke

      • Doctors are not the one involved in the above situation. Its the hospital itself. Read it again so you will understand!

    56. Gandalf the Gray on

      The 24% interest is too much, but a good-faith borrower should be able to get another loan from the bank to pay up the St. Luke’s loan after the funeral. A hospital is a business, let us not delude ourselves about that. If we can’t or don’t want to pay, there’s always a public hospital that can treat us for a pittance. The quality of the care may not be as expensive looking, but hey, sometimes we get lucky and get the best care available, and leave the hospital in a better condition than in what we arrived.

      • Benjamin Vallejo Jr on

        It has to be financially viable, I agree. But St Luke’s still carries an Episcopal Church identity. And that should inform any of its policies in circumstances such as this.

    57. I feel that the authorities concerned like the excutive, legislative, and judicial branches of the Philippine Government must look into this incident considering that the Filipino people are victims of this hospital and medical services….thank you….

    58. alfred vargas on

      The moment you enter saint lukes means you are ready and able to pay. Come on….

      • I’m sure the ‘victim’ didn’t expect their bill would amount to the millions the very first day he brought his son to St. Luke’s. As a parent we only want what’s ‘best’ for our children, even the best healthcare. I understand the hospital needs to be paid but they could have shown some compassion and understanding especially since the family ‘lost’ their son anyway and still have to pay for all the medical expenses. I think charging such a high interest is foul when they are already making a huge profit from what they billed the family.

      • The moment you enter an establishment and avail of their services and products means you are ready and able to pay. It’s the same anywhere, not only at st. Luke’s.

        also, going the a hospital(especially st. Luke’s) means they are ready to serve and give you their utmost best service. Which I think St. Luke’s didn’t do (and probably violated the law in many ways)

        Your comment was one of the insensitive I’ve read in a while.
        I just hope other’s won’t be saying the same to you when YOU are the one who’s unable to pay.

        Also, I hope you don’t teach this kind of baseless pride of yours to your children, friends, or love ones. One of your kind is already more that enough.

      • With all due respect to the lost of a son, I agree with this statement.

        The moment you enter a private hospital, you should know what you are getting into. You should expect the cost that is possible to incur. You should have planned how to pay for the bills as it was stated that they stayed at the hospital for 26 days. How can the “victim” not expect the bills to be that high. You can compute and ask for partial charges.

        I also agree for hospitals to show compassion but at the end of the day, they are still running a business.

      • If a person has an attack or a stroke, the normal response would be the nearest hospital..In the case, I suppose was St Luke’s… Now you response was insensitive an callous…saying this, I’ll be callous like you, I do hope you get a heart attack or a stroke and you are brought to San Lazaro or PGH instead of Makati Medical or St Luke’s or Asian Hospital…. or better yet, Dr Carlos Dod & Cat Hospital!!! :)

      • yes that’s true, but if you’re in an emergency, it’s hard to think of anything but the survival of your patient.

      • My deepest condolences to you and to your family Mr. Alfredo Jr.

        I was an employee of SLMC before, and part of a team that consolidates with this kind of cases, every hospital not only here but also abroad values life that is why they were given licenses and permits to operate, when it comes to patient care, not everyone or everybody is perfect, My Aunt was also was a victim of a medical malpractice at SLMC but it turned out that my uncle did not push the case, why? because we are not of the highest ranking people in the society and it his decision not to go further anymore for my aunts peaceful rest, but please don’t get me wrong what I am saying is that my relative had a bad experience about this things that sometimes was a misunderstanding and miscommunication about the 2 parties.. Moral and Spiritual values and laws had been violated, but in a proper way and proper communication you can settle things in a nice way, Doctor’s are not God’s who can cure any illness right away, I totally defend every employee that This Institution has, I’m telling this because we really value life no matter what your position in the society is, even though I am not a part of this team anymore.. Good and Bad comments about this topic can only lead to arguments, and arguments can lead to Fighting to one another, Let Mr. Alfredo and St Luke’s handle things correctly upon taking action that would benefit both parties and lead proper settlement.. God Bless

    59. My brother has been detained in St. Luke’s BGC since May 18 and is charged a P1000/day lodging fee until we are able to secure payment for his P800k fee. It’s Medical Social Service is located at the basement 1 and you have to degrade yourself by going past it’s soiled clothes section to get there. I understand they need to get paid but they are not efficient, uncooperative and lacks sensitivity with dealing with its patients. Or maybe just with the indigent ones.

      • It is sad that the obvious greedy maltreatment of institutions with an oath to preserve life is just another style of “Napolism” where we Filipinos tolerate and swallow that if you cannot pay…don’t enter St Lukes…then don’t call it Saint Lukes. call it with a tycoon’s name.

        It is the innate duty of hospitals just like doctors and we are all bound by laws that are normally ignored by those who can pay.

      • emma c. yap on

        Does this mean, this is for the rich only and their finest doctors don’t treat poor folks who really need medical help? No Hippocratic oath?

      • File a case of habeas corpus against the hospital officers/ administrator demanding the “release” of your brother. HC is a prioritize case in court hence hearing will be set immediately upon filing of the petition. Moreover, no filing fee is required.

    60. What else is new? They would always say, its just business, nothing personal.

    61. The “St.” in St. Lukes Hospital name is a misnomer. Saints are supposed to be healers and charitable. They should remove the “St.” from the name of their hospital because their greed is tarnishing the image of the real saints..

      • What do you expect? You are lucky that you are not in the USA where your son may not even merit a look see without first showing his Insurance policy!!!

      • isabelle,
        here in the U.S. it is a wriitten law that the hospital cannot turn down a patient regardless of their ability to pay. this is posted everywhere in the hospital. they can work with you even if you dont have insurance,,you can pay in increments. a hospital cannot turn down patients especially if it is an emergency. although you might pay a lot, they will still try to treat you. we have medicare/medicaid to cover some of the under privileged and low income families. my mom went to surgery for her uterus and medicaid paid for most of her expenses since she has low income.

      • Isabelle, the US Healthcare system is far from perfect but you will get care even without insurance. I should know, I was the recipient of that when I lost my job and had no insurance. I had multiple ER visits and surgery. I am not proud that other people had to carry the burden of saving my life. The quality of care was not the best, but I am alive and able to pay back the society that I burdened. Yes Obamacare will require everyone to carry insurance, but that’s between you and the IRS. The hospitals and clinics
        are bound by the Patient Bill of Rights.

      • Sad to say Ben, some of your comments are not acceptable to my wife horrifying experience in the hand of what you called “care” by St. Luke,s. It’s more than three months now that I have not receive any reply or call from the SLMC management regarding our complaint.

        The moment my wife entered St.Luke’s coming from their ER and eventually admitted, I am ready to pay no matter what it takes as long as they her ailment be cured and managed properly round the clock.

        To give you a brief idea on how they NEGLECTED or MISHANDLED my wife. I will not divulge the names of the nurses and resident doctors as well as date and time happened to give dignity to their profession. If you think this is just a propaganda against St. Luke’s we could meet in the SLMC anytime to prove that you are wrong

        Two consecutive night, they gave my wife a very traumatic experience and horrifying moments to my sons. While the first incident was under investigation. This was followed by another traumatic night in the hand of persons who pledged to protect the welfare of the sick people.

        If you are protecting St. Luke’s because you have given a quality care. I think you are just thinking about yourself or your relatives that were given what you expected.

        Man, you are so lucky person that you can managed to post the message and be read by the family of victims and me whom I considered a victim too. You have said they are LUCKY that it did not happen in USA. In USA, you can go to government hospitals and be given the same treatment as the private hospitals.do

        I agree that St. Luke’s Medical Center is already an institution and they can have as many branches as they want but please check the Patient Care Department before you hurt others who where also a victim.

        My family is now a Third Generation client of SLMC and I still patronize the them. Please give a little of SYMPATHY to the victim and be sensitive enough to send their message to right authority.|

        Have a nice day.