Top executives of Total Philippines Corporation acted as front liners in Total stations from October 23 and 24, 2014 as part of their commitment in providing excellent service to their customers.
“Day of Service is a global effort participated across over 130 countries where Total is present. Through this initiative, we aim for our top management to continue to be involved in ensuring quality of service in our Total stations across the country,” Zarah Hernaez, Total Philippines corporate communications manager said.
The Day of Service in the Philippines involved members of its management committee and employees in participating in forecourt services such as gassing up vehicles and windshield wiping, among others.
“Being able to have the management immersed into the day-to-day of those serving in the service stations allows them to evaluate from a different point-of-view, and at the same, they are able to face consumers and gather insights straight from them,” Hernaez added.
Total Philippines Corporation continues with its commitment to total performance that yields to total customer satisfaction as the participants of the Day of Service are able to bring in their newly found insights in improving the service in their stations.