• Twitter beefs up system vs abusive accounts

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    SOCIAL networking service Twitter announced it is stepping up efforts to make its online platform safer from offensive users and has suspended 10 times more abusive accounts daily this year compared to last year.

    “We promised to do more with our technology. We’re now taking action on 10x the number of abusive accounts every day compared to the same time last year,” Twitter said in a post over the weekend, without disclosing the actual figures.

    “We also now limit account functionality or place suspensions on thousands more abusive accounts each day,” it added.

    While there are still offenders who create new accounts after being suspended for violation, Twitter stressed that its “new systems, in the last four months alone, have removed twice the number of these types of accounts.”

    “Accounts that demonstrate abusive behavior are now limited for a time, and told why. Accounts that we put into this period of limited functionality generate 25% fewer abuse reports, and approximately 65% of these accounts are in this state just once,” it said.

    Twitter also said that it has introduced notification filters and muting keywords to protect its users from abusive users.

    “Our Quality Filter has led to fewer unwanted interactions: blocks after @mention from people you don’t follow are down 40%. These numbers will vary, but the approach is having a positive impact,” it said.

    The company recognized that “while there is still much work to be done, people are experiencing significantly less abuse on Twitter today than they were six months ago.”

    “Online safety is an issue best solved in partnership with others, so we’ll continue to collaborate with our Trust & Safety Council, industry experts, and academics to solicit ongoing feedback,” it said.

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