US govt shutdown may impact BPOs

The Information Technology-Business Processing Association of the Philippines (Ibpap) said on Wednesday that despite it being “too early to say,” the recent United States government shutdown will have a “potential effect” on the contact centers and health care segment of the business process outsourcing (BPO) volumes in the Philippines.

Jose Mari Mercado, Ibpap chief executive and president, told reporters during the opening of Capital One Financial Corp.’s BPO hub at Alabang, Muntinlupa City, that in terms of business volume, the US government shutdown can cause “potential impact” on the contact centers and health care segments of the industry.