THE Light Rail Transit Authority (LRTA), a public entity being pilloried for its poor services, needs to implement reforms to appease an angry public. Commuters hope to see its management making an honest effort to make the overhead trains a smooth and comfortable ride. What they see posted on the social media, instead, are its managers and employees partying and having a good time.

The LRTA could not afford to be impervious to the feelings of its customers. Many people were dismayed that officers and employees could afford to have fun as they did during the LRTA’s 35th anniversary at the Manila Grand Hotel in Sta. Cruz, Manila on July 10. During the merry-making, their customers stood on long queues at the stations waiting for rides on trains with leaking roofs.

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