Mitsubishi Motors Philippines Corporation (MMPC) has improved its ranking in the J.D. Power 2019 Philippines Sales Satisfaction Index (SSI) Study, coming in second among 11 car brands. The J.D. Power 2019 Philippines SSI study is based on responses from 1830 vehicle owners who purchased their cars from July 2018 to April 2019.

MMPC’s new ranking improvement shows that various strategies adopted by the Customer Satisfaction (CS) Improvement Department has resulted in better communication from the sales team to customers and dealers. Monthly meetings with dealers are also being held to discuss sales issues, updates and challenges. Likewise, customer feedback are transformed into insights, which guides the team in creating a better sales experience for customers.

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