State-run Social Security System (SSS) has vowed to improve its service to members by utilizing digital technology.
“We’d like to make sure that through the digitalization of our core service deliveries, we will be able to provide faster, easier, and accessible services for our members,” SSS President and Chief Executive Officer Aurora Ignacio said during a press briefing on the sidelines of the pension fund’s 62nd anniversary celebration on Thursday.
To make SSS transactions easy and accessible, Ignacio said the fund will further enhance its electronic service delivery through additional transactions that can be made online and expand payment channels for the convenience of its paying members.
The agency said out of 37.16 million transactions in January-June period, 26.63 million or 72 percent were over-the-counter while only 10.54 million or 28 percent were done through electronic channels.
“We’re looking to turn the tables and make more members transact through online facilities instead of over-the-counter transactions,“ Ignacio said.
By 2020, she said the pension fund is targeting to triple the current 10.54 million web transactions to 32.2 million.
The SSS added that only 37 percent or 5.49 million individual members are registered on the website out of 14.95 million paying members in the first half of 2019.
“We hope to increase this number to about 8 million in 2020 or an additional of more or less 3 million web-registered members,” Ignacio said.
Further, she said SSS aims to eliminate the use of checks for disbursement of benefit claims through PESONet transactions and its thru-the-bank program.
Ignacio also mentioned that as part of its initial digitalization implementation, 33 branches of the SSS will be renovated with larger e-Center areas.
Finance Secretary Carlos Dominguez 3rd said the agency’s investment in new technologies will also reduce its overhead expenses.
“Investments in new digital technologies will not only make transactions with our clients more convenient, they will also save us money in the long run,” Dominguez said in his speech read by Finance Assistant Secretary Antonio Joselito Lambino 2nd during the occassion.
The Department of Finance, however, reminded SSS to clearly justify its investments in modern technologies by demonstrating their returns.