Dr. Benito Teehankee
THE pressures of a VUCA (volatile, uncertain, complex and ambiguous) world on organizations have been increasing. Technologies have been changing fast, and will change even faster with the anticipated rollout of Fifth Generation (5G) technology and the Internet of Things. These will make markets much more competitive. Managers are trying to cope with this by cutting costs, making their processes more efficient, and innovating on product and service designs to meet ever-increasing customer expectations. But as managers deal with the headaches imposed by the marketplace, internal pressures also increase the frequency and intensity of organizational and interpersonal conflicts.