Learning to respond to climate change

“Isn’t it remarkable,” asked the patient, “although we have a hospital, and a local doctor and nurse, it is somehow very difficult! We have to spend hour after hour in the emergency ward. Why don’t you help us more quickly? Before things get worse?”

This simple question became a wake-up call for the physician — Dr. Lifvergren — who was listening to his patient. So much so that this question has since led to structural redesigns in how patients experience healthcare services. The question only seems simple at first glance.  What it required is that all the patients, the physicians, healthcare team co workers as well as managers in the communities, the primary care centers and the hospitals, all would have to be part of any redesign, along the lines of the patients' experience.  Far from simple, the answer was found in a learning process suited to tackle the kinds of big issues many leaders today face.