What this coronavirus pandemic has shown is that with limited human interaction and cities in lockdown, many businesses ground to a halt. Without sufficient technology and automation in place, high-touch human operations became paralyzed. As the world recovers, it would require a reimagination of human and business processes to future-proof against the next pandemic or a “Black Swan” event.
“Artificial intelligence (AI) will be more than just talk in 2020” (Dec. 29, 2019) is something I wrote on how everyone could play a role in the future of AI. Perhaps, it is time to explore how AI technology may be a key to helping the economy get back on its feet. While it is important to look into the long-range impact of AI to humanity, I hope everyone could take small steps on decisions about AI. Our government and industry sectors that would use AI should consider the importance of accountability and transparency to their application and compliance efforts.
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