PLDT Inc. is seeing opportunities in business process outsourcing (BPO) and e-learning to bolster its business under the "new normal."

During the enhanced community quarantine (ECQ) in Luzon amid the coronavirus disease 2019 (Covid-19) pandemic, when the government ordered Filipinos to stay at home, schools to suspend classes and companies to adopt the work-from-home arrangements, the Pangilinan-led telco witnessed a spike in demand for pocket wifi for employees of BPO companies.

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