As I have a certain amount of visibility, thanks to my little bully pulpit in these pages, I am often contacted by readers seeking assistance on the frustrating customer service problems they have encountered with certain companies. Since I am clearly not a member of the Tulfo family, I usually try to avoid getting directly involved — there are far more risks than rewards in doing this sort of thing, to be honest — but occasionally a problem arises that has much broader implications that make calling it out worthwhile.
One such problem was related to me by an angry customer of Globe Telecom Inc. late last week.