Digital customer care prevails during pandemic

AT this time of pandemic, the internet has become the lifeline of many Filipino families with their livelihood and the children’s education being dependent on connectivity at home. Globe understands that customers need the assurance that they will get the support they need at any time of the day without compromising their safety. With many areas struggling under different forms of community quarantine, Globe has innovated its way of caring for customers using digital platforms.

“Our availability to support our customers in our traditional channels has been increasingly limited over the past months. This has compelled us to think of better ways to be available for them 24/7 while keeping them, as well as our frontliners, safe,” said Rebecca Eclipse, Globe chief customer experience officer. “