Cebu Pacific updates info on refund process

With the tourism and aviation industries among the worst hit by the Covid-19 pandemic, Cebu Pacific says it currently operates only 10 percent of its network compared to how it was before the outbreak of the coronavirus disease.

“Since the start of this pandemic, we have received an unprecedented number of refund requests due to the flight cancellations brought about by the lockdown. Our refund process then was originally not designed to handle this volume of requests, and this resulted in a backlog. We have since then revamped our procedures in order to address this,” the airline said in a statement.