THE current global health crisis has brought various changes in the way business process outsourcing (BPO) works — a vital industry that employs more than a million Filipinos and contributing at least nine percent of the country’s gross domestic product (GDP) growth.
This year, the Covid-19 pandemic has forced the BPO sector to adjust to new and flexible working practices, especially that most areas in the country remain under community quarantines (CQs) and lockdowns that restrict the mobility of workers.