The coronavirus disease 2019 (Covid-19) pandemic has stretched everyone, individuals and organizations alike, beyond the usual crisis management responsibilities and scenarios they have prepared for. The impact of this health crisis has been so wide-ranging, we are seeing significant institutional changes take place, in some cases reshaping the way we live and work for good.
Just as the private sector has been compelled to transform and innovate in order to face the challenges and difficulties of this pandemic, so has government been driven to reimagine the way it renders public service. And just like the private sector, government has turned to digitalization to sustain its operations and, in some cases, even raise both efficiency and effectiveness of public administration.
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