GCash not hindering but ensuring protection of customers

WE are writing in response to the column of Mr. Al S. Vitagcol, “GCash help center hinders acts of kindness,” published on Saturday, April 24.

First, we would like to apologize for the inconvenience Mr. Vitangcol’s friend went through in transmitting money using our app. This is most unfortunate since GCash is committed to helping Filipinos send and receive money in the most secure and convenient manner. This is very important now more than ever as the country battles a health crisis.