Four years ago, I was working as a bancassurance adviser for a commercial bank. One day, my branch manager, Christie, asked me to join her to meet a certain Mr. Chua, her biggest depositor in the branch, for a routine client call and to basically say “hi” to the client. We also asked Chua how our bank could extend any assistance to his possible future business expansions.

Chua at the age of 85 had billions of pesos in assets and businesses, and would still talk about his future business expansions. Also, he said he was planning to invest in the bustling call center business.

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