THE advent of the Covid-19 pandemic has made businesses shift all customer-facing activities from offline to online.

Advances in technology influence every facet of everyday life - from education to entertainment, construction, marketing and medicine, among a host of other spaces. Regulatory actors have always struggled to follow, especially considering that the trend toward digitalization has several implications for public safety. There is a felt need to create and sustain dynamic regulatory frameworks that will allow new technology to flourish while ensuring that public interests are well protected - most especially during a global pandemic. An understanding of the close relationship between law, regulation and technology will be essential. In this essay, I focus on key technology: clouds, virtual reality and chatbots. I also focus on the ways in which these spaces impact law and regulation.

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