THE pandemic accelerated the shift to digital banking as people from all over the world stayed at and worked from home. The ripening of fintechs and digital-only banks has attracted the younger generations of bank customers, which is further accelerating the decrement of bank branches.
The Philippines, in particular, is experiencing a boom in digital banking because of the Covid-19 pandemic with incumbent digital-only banks and digitally transformed banks reaping early wins while legacy banks quickly upgraded their online offering.
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