What's the color of your problem-solving 'bird?'

ANTHONY, a vice president in a medium-size corporation presided over a monthly town hall meeting with his department deputies and their workers to talk about many issues. These included the high rate of resignation, habitual absenteeism and tardiness of workers and the increased overtime payment to those who are called to take the burden.

He called all four managers and their nine supervisors one-by-one to dissect the issues in a no holds barred situation in the presence of other workers. Suddenly, a heated argument ensued between two managers known for their contrasting styles. Manager Yosef has a perfect attendance record of his team with no resignation from his workers for five years.