AS Philippine businesses adapt to new ways of working and serving their customers, understanding trends that would enable enterprises to create better customer experiences while optimally leveraging their resources is crucial. With this in mind, organizations would look to finesse the mix of technological solutions implemented over the pandemic to adapt and prepare for accelerated growth and productivity.

Ravi Saraogi, co-founder and president of Uniphore Asia-Pacific (APAC), offers a closer look at some trends in improving customer experiences in 2022.

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