UNIPHORE, the leader in conversational automation, announced the addition of new solutions to its flagship Conversational AI & Automation platform, the industry's only platform that provided intent, sentiment, emotion and tonal analysis to every contact center conversation, transforming the end-to-end customer and agent experience.
The newest addition was U-Assist In-Call, an in-call automation solution, which came in two distinct packages: Bolt and Max. U-Assist In-Call was the industry's most advanced agent assist solution that deliverd the next-best actions, leveraging the intent, sentiment and tonal analysis as well as desktop automation using attended robotic process automation (RPA).
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