AS Bicol recently officially reopened its tourism industry, the region also welcomed the opening of its first hotel chain brand, Summit Hotel in Naga City.

Situated at the Robinsons Place mall complex, three-star business boutique hotel which soft-opened in January is the latest addition to the growing number of tourism establishments in Bicol, one of the top domestic destinations before the Covid-19 pandemic struck.

The 26th property of the Robinsons Hotels and Resorts (RHR), the hospitality arm of Robinsons Land Corp., it has 56 rooms, four suites with a scenic view of Mt. Isarog, a fitness gym, a lap pool, a convention hall and three function rooms.

It also has the signature all-day restaurant and coffee shop Café Summit, which is fast becoming a favorite dining haunt in the city with its regional Bicol cuisine and international favorites.

The Gokongwei-owned chain has 27 properties in key cities such as Cebu, Gen. Santos, Tacloban, Iloilo, Bacolod, Dumaguete, Tagaytay and Metro Manila under Robinsons Hotels and Resorts. Naga is the seventh under the Summit Hotel group.

Named manager of Summit Hotel Naga is Ann Margrett Mapula. The 36-year-old manager will also oversee the operations of the adjacent 68-room Go Hotel Plus which will open this summer.

Born in Butuan City in 1986, she finished her Bachelor of Science in Tourism at the University of the Philippines. She has worked in key positions in three other luxury properties, namely Holiday Inn and Suites in Makati, InterContinental Kuala Lumpur as front office manager, and Club InterContinental manager for InterContinental Singapore.

"Customer service is not rocket science. It is an art of five senses uniquely tailored for each individual's preference. Listen and understand, and you will never go wrong," said Mapula.