LEADING end-to-end provider of revenue cycle solutions in the health care sector, R1, recently announced its entry into the Philippines with the first day of training for Wave 1 of newly hired Filipino talent for its contact center located in Bonifacio Global City.

"We believe that the Filipino talent possesses the highest levels of discipline, passion and commitment," said Roger Salazar, R1's newly appointed country manager and respected BPO (business process outsourcing) industry veteran with more than 30 years of experience. "We are certain we could attract 900 new hires of such caliber."

An industry leader in transforming the patient experience and financial performance of health care providers, R1's presence in the country showcases a proven business model that quickly drives sustainable improvements in revenues and cash flows for US hospitals and health systems while reducing operating costs and enhancing the patient experience.

"In expanding to the Philippines, we look forward to employing dedicated individuals whose diverse experiences would make a difference to our growing global footprint," said Kyle Sherer, vice president, who echoed similar sentiments. "We believe that we are all together better."

The choice of the Philippines as R1's latest growth center complements the company's core vision to bring together the best people and technology to deliver innovative solutions that simplify the health care experience. Sherer shares that R1's clear advantage includes the strength of its team, operational rigor and cutting-edge technology.

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With R1's rapid growth in the United States and India and continued drive to enable hospitals, health systems and physician practices to be more effective, its choice to open its doors in the Philippines signals a similar faith in the Filipino at both the staff and management level of the R1 organization.

"We are building the Philippine team from the ground up. These Wave 1 newly hired employees would be the pioneers here in the country," said Krista Katris, vice president of operations. "They will be the core foundation of the local team."

"Our rich experience in health care translates to the highest-level patient satisfaction and improved financial performance for our clients," said Michelle Braymer, senior vice president of Patient-Facing Shared Services, adding that R1 is more than just a call center. "You couldn't train care and compassion. We believe Filipinos have that. They understand empathy and could communicate it effectively to our US clients. This is really what makes the Filipino talent unique in the BPO industry."

"Whether it is setting up a patient appointment with a physician or facilitating an insurance coverage transaction, our work helps everyone in the US health care system," said Sherer, emphasizing that each day, everyone at R1 makes a difference.

R1's intelligent workflows and automation help improve the patient experience and enhance the financial viability of hospitals, health systems and medical groups.

The company's track record of 15 million automated tasks annually and 30 million patient encounters per year has been delivered by 28,000 plus employees across the US and India.

"At the center of it all is our people, who all work with a strong sense of passion and purpose to deliver the best customer experience," Salazar said.