Read this in The Manila Times digital edition.
SM conducts regular training of security guards and customer relations staff on ways of handling situations concerning customers with disabilities. CONTRIBUTED PHOTO
SM Cares recently held the eighth iteration of its annual "Sensitivity Training on Caring for Customers with Disabilities," which aimed to educate its mall frontliners on how to care for persons with disabilities (PWDs). The event was part of SM's efforts to ensure PWD-friendly spaces in its malls and developments.