INSURANCE is a people business. We need to meet the person we are selling insurance to and explain the benefits of being insured without him getting scared of illness or death! Intermediaries or insurance agents want to discuss and argue with their principals to get better terms and conditions for their clients. We used to look forward to visits from insurance and or reinsurance specialists from all over the globe to exchange business. And, we love to attend conferences and similar events where we can learn and be updated with the latest insurance trends and developments. There is the thrill of shaking our friends' hands and exchanging personal greetings with business colleagues who have become personal friends as well.

The pandemic has changed all these traditional ways of doing business. We have learned how to sell insurance online, via several applications now available in the market. We have learned to deliver policies, have them paid and signed electronically. At the flick of a finger and without leaving the comforts of one's home, one can "meet" and "greet" colleagues, clients and other business partners! To be licensed as an insurance agent, one used to have to go to the testing centers like the Insurance Commission (IC) office and the Insurance Institute for Asia and the Pacific (IIAP) to sit down for the examinations. Now, one can take the exams wherever one is using one's own gadget while under the supervision and proctoring of the IC or IIAP using artificial intelligence (AI).

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