WE write to provide clarity on your story titled "Zamboanga Globe users complain of poor service" by Al Jacinto, published in The Manila Times on Nov. 10, 2022.

The story claims that Globe customers in Zamboanga have been complaining of difficulties in sending SMS, linking the alleged problem to our security measure blocking all person-to-person text messages with clickable links. The article further alleged that some prepaid users have been forced to make calls instead of using SMS, supposedly incurring additional costs.

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