FOLLOWING its announcement that it would waive toll fees for all motorists affected by an unexpected disruption in its electronic toll collection (ETC) system last week, southern tollways operator SMC Infrastructure said it started issuing refunds on Wednesday, November 23.

The company said that the refunds will cover all vehicles that passed through affected tollways, including the South Luzon Expressway (SLEx), STAR Tollway, NAIA Expressway, and Skyway from Alabang to Buendia on Nov. 17, 2022, 6 a.m. to 2 p.m.

On the morning of November 17, traffic had built up along the expressways, prompting the operator to lift toll plaza barriers to allow vehicles to pass through freely and ease congestion.

The company, which issued an apology and committed to waiving toll fees for all affected motorists, traced the source of the disruption to damaged fiber optic cables that transmit load data to a database shared with its technology partner.

It has since been determined that the cables sustained damage as a result of a recent major accident that severely damaged a pedestrian footbridge along Dr. Arcadio Santos Avenue in Sucat, Paranaque, which was later demolished.

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While the system was restored at around 9 a.m., SMC Infrastructure decided to extend the free use of its expressways to a total of eight hours, or until 2 p.m., to ensure a smoother traffic flow.

To effect the refund, SMC Infrastructure said it will electronically credit the Autosweep accounts of vehicles with RFID tags.

Meanwhile, motorists who paid in cash will be given a one-time free pass, which they can use at any exit of SLEx, STAR, NAIAx, or Skyway Stages 1 and 2.

Motorists can avail of their free pass at any cash/mixed-lane exits along the toll roads by surrendering their valid official receipt issued also on November 17 from 6 a.m. to 2 p.m.

Tellers will validate the receipts, which will serve as proof that the motorist is entitled to the one-time pass.

The refund period will be until Dec. 22, 2022.

To ensure smooth traffic, the company said it would deploy additional personnel at cash lanes to facilitate the refund in anticipation of queues.