WHAT a year 2022 has been! With the post pandemic life emerging, we have seen organizations recover from the global crisis and at the same time seek local support to ensure their businesses can stay afloat. Individuals have also learned to choose the physical activities they go to, with options to participate online also made available and accessible. This arrangement has made individuals' behavior more flexible and more mindful. There is a sense of empowerment that digital has provided in the course of our daily lives and we have also seen organizations adapt to this in order to keep up with the customer experience.
There are two areas that are highlighted this year, too, among many others, and as organizations or business owners it is encouraged to think about these and how 2023 can take advantage of such ideas.
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