In large companies, the Information Technology (IT) department usually handles the tasks of installing and configuring business software for every one of its computers. For a small team, however, having even one dedicated specialist may prove to be an unjustified luxury. Most small and midsize companies have to make do with a revolving cast of part-time system administrators (sysadmins), who are not always available. So, in some cases employees have to set up their own workplace software.

But not everybody knows how to set up a complex solution, even with a manual. If something goes wrong, if the admin is unreachable or missing, and nobody in the office is familiar with the problem, some employees may have the bright idea of calling in someone they know who is good with computers.

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