The Philippine Information Technology and Business Process Management (IT-BPM) industry has been steadily growing since early 2000, providing career opportunities to millions of Filipinos. The IT-BPM industry has directly employed millions of young professionals. Supply and availability of qualified personnel remain as the biggest challenge in order to keep the global competitiveness and leadership position of the Philippines in the industry today.
Thus, the urgency to build up the competency of college and university graduates through the Service Management Program (SMP).
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